Terms & Conditions

Accepting These Terms

Visiting this website or submitting a quote request means you accept these Terms & Conditions for CWC Commercial Waterproofing. If you do not accept them, do not use the site or form. A signed quote, work order, or project contract can add job-specific conditions. If those documents conflict with this page, the signed project documents control for that job.

The Company Behind the Site

CWC Commercial Waterproofing provides commercial and multi-unit waterproofing across Toronto and the GTA: exterior foundation membranes, interior basement drainage, parking garage and podium coatings, crack injection, elevator pit waterproofing, balcony and terrace membranes, weeping tile and sump upgrades, concrete repair tied to waterproofing, envelope sealants, and 24/7 leak response. Office: 9000 Keele St, Unit 5D, Vaughan, ON L4K 0B3, Canada. Phone 1 (888) 702-2022; email info@commercialwaterproofing.ca.

Website Content Is Informational

Service pages, price ranges, and articles are general guidance for property teams. They are not a geotechnical report, structural opinion, building-code certification, or a firm quote. Final scope depends on leak-path diagnosis, substrate condition, drainage, access, and site constraints. Do not disrupt the site, submit false project details, or use the site for unlawful purposes.

Waterproofing Quotes

When you request a quote, you agree to provide accurate contact details and a useful description of the water entry problem. Online or phone figures are preliminary. On-site review usually determines whether the work is exterior excavation, interior drainage, injection, garage coating, pit repair, drainage correction, or sealant replacement — and what concrete prep or restoration is required. We confirm non-emergency scope and pricing in writing before crews start whenever practical.

Active leaks that threaten operations, finishes, or safety may need immediate water control. For those calls we explain dispatch or call-out costs before sending a crew when we can reach you, then document temporary measures and the permanent repair plan.

Access, Phasing, and Weather

Waterproofing schedules depend on building access, tenant or parking closures, elevator contractor coordination, cure times for coatings and membranes, material lead times, and weather that affects excavation or outdoor membrane work. Dates may shift when the site is not ready, a utility locate is delayed, or conditions are unsafe. You agree to give reasonable access, staging or parking information, and accurate notes about active leaks, mechanical rooms, or after-hours requirements.

Invoices and Payment

Payment terms appear on your quote, invoice, or account agreement. Unless we agree otherwise in writing, balances are due as invoiced. Property-management and GC accounts may have approved credit terms. Unpaid balances may delay remaining work or warranty follow-up until the account is current, subject to applicable law and any written agreement.

Membranes, Materials, and Workmanship

Manufacturer warranties on membranes, coatings, sealants, drainage products, pumps, and related materials follow the manufacturer's published terms. Our workmanship warranty, when offered, is stated on the project paperwork for that scope. Warranties typically exclude damage from impact, misuse, vandalism, neglect, unauthorized alterations, or conditions outside normal commercial use. If a completed waterproofing assembly is not performing as described, contact us so we can inspect it.

Limits on Liability

To the fullest extent allowed by Ontario and Canadian law, CWC Commercial Waterproofing is not liable for indirect, incidental, special, or consequential damages from website use or from delays outside our reasonable control — including weather, material shortages, utility locates, or denied site access. Liability for a project is limited as set out in the applicable quote or contract, and otherwise to the fees paid for the services that give rise to the claim, except where the law does not allow limitation (including death, personal injury, or fraud).

Site Materials and Branding

Text, logos, photographs, and layout on this website belong to CWC Commercial Waterproofing or our licensors. Do not copy them for commercial reuse without written permission. Linking to a public page for reference is fine.

Personal Information

Our Privacy Policy explains how leak photos, contact details, and project records are handled. Submitting the quote form or using the site means you acknowledge that policy.

Ontario Law

These terms are governed by the laws of Ontario and applicable Canadian federal law. Ontario courts have exclusive jurisdiction over disputes about these terms or the website, except where mandatory law requires otherwise.

Changes to These Terms

We may revise this page and will update the “Last updated” date when we do. Continued website use after a revision means you accept the updated terms for site use. Already-signed project contracts change only if both parties agree in writing.

Questions

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This page is for business transparency. For complex contracts or legal advice, talk with your own counsel.